Refund policy
At YourGreenhouses, we want every customer to feel confident in their purchase. This policy outlines your refund and return options at each stage of the order process. If you placed a pre-order, the terms below apply to you, but please also review our Pre-Order Policy for additional terms specific to pre-orders, including production timelines and delay compensation.
Part 1: Cancellations and Returns
We are committed to being fair and transparent. The following outlines your options at each stage of the order process.
1. Cancellation Before Shipment
You may cancel your order and receive a full refund at any time before your greenhouse has shipped, regardless of how much time has passed since the purchase. To request a cancellation, contact us at hello@yourgreenhouses.com with your order number.
If you'd like to modify rather than cancel (size change, configuration update, address change, accessory add-on), contact us as soon as possible. Modifications are often possible before shipment but may affect your estimated delivery date or involve additional costs.
2. Damaged, Defective, or Incorrect Items
Every greenhouse is factory-inspected before shipment. If your order arrives damaged, defective, or incorrect, we will resolve it at no additional cost to you.
What to do:
- Inspect your delivery within 14 days of receipt. Do not begin assembly until you have completed a full inventory check against the included parts list.
- Document the issue with clear photos.
- Contact us at hello@yourgreenhouses.com with your order number, photos, and a brief description.
Our resolution options:
- Replacement parts shipped to you at no cost, with expedited delivery whenever possible.
- A return and refund, with our team coordinating the logistics.
Please note: parts that have already been assembled, painted, modified, or installed are not eligible for replacement or return. We recommend completing your inventory check before beginning assembly.
3. Assembly Support
If you are in the middle of assembling your greenhouse and believe a part is missing, damaged, or incorrect, please contact us before requesting a cancellation or return.
In our experience, the majority of "missing part" concerns are resolved within a single phone call — most often, the part is included but labeled differently than expected, packaged with another component, or located in a section of the box that has not yet been opened.
Before requesting a refund for assembly issues, please:
- Call us so our support team can guide you through a structured inventory check.
- Have your parts list and packaging accessible so we can walk through it together.
- Take photos of any part you believe is incorrect or missing.
If, after this support process, we confirm that a part is genuinely missing or defective, we will resolve it under Section 2 at no cost to you.
4. Returns for Non-Defective Items
If you wish to return your greenhouse for reasons unrelated to damage or defect, the following conditions apply:
- Return requests must be submitted within 30 days of delivery.
- The item must be unused, unassembled, and in its original packaging.
- The customer is responsible for arranging and covering all return shipping costs.
- We will provide the return shipping address upon request.
- Once received and inspected, a refund will be issued to your original payment method within 10 business days, minus any return shipping costs incurred on our end.
Please be aware that due to the size and weight of our products, return shipping for a greenhouse is a significant undertaking. We strongly recommend contacting our support team before initiating a return, as we may be able to resolve your concern without shipping the item back.
5. Refund Processing
Approved refunds will be processed to your original payment method within 10 business days. You will receive an email confirmation when your refund has been issued. If 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@yourgreenhouses.com.
Please note that your bank or card provider may take additional time to post the funds to your account.
6. Payment Disputes and Chargebacks
We ask that customers contact us directly before initiating a chargeback or payment dispute with their bank or card provider. In most cases, we can resolve the issue faster through direct communication. Initiating a chargeback without first contacting us may delay resolution and could affect your ability to place future orders.
Part 2: Exceptions and Non-Refundable Items
The following items are not eligible for refund or return:
- Sale items marked as final sale at the time of purchase.
- Gift cards.
- Custom or made-to-order greenhouses, including commercial greenhouses built to customer specifications.
- Parts or components that have been assembled, painted, modified, or installed.
If you are unsure whether your item qualifies, please contact us before placing your order.
Part 3: General Terms
Limitation of Liability
YourGreenhouses is not liable for any indirect, incidental, or consequential losses arising from order cancellations, shipping delays, or product returns. This includes but is not limited to missed planting seasons, site preparation expenses, or third-party contractor costs incurred in anticipation of delivery.
Changes to This Policy
YourGreenhouses reserves the right to update this policy at any time. Any changes will be published on this page. It is your responsibility to review these terms before placing a new order.